Manage according to the Sonesta G.U.E.S.T. Follow proper payroll and key procedures. Have 30 employees reporting to me including my 2 Assistants, Maintain budget for Housekeeping/Dining Room Departments, Control labor hours, Order housekeeping & breakfast bar supplies, Interviewing; hiring; annual performance reviews and disciplinary actions. Create a Resume in Minutes with Professional Resume Templates, Franchised Assistant Housekeeping Manager. Participated and assumed authority as Manager on Duty during weekends. Has held supervisory position in the Rooms Division, Possesses aptitude, management skills and upward mobility, Possesses excellent English, math and psychometric abilities, Technical education in Hospitality management is preferred, Proficiency in Property Management System is preferred, Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties, Explore diving and snorkeling activities on the house, Be provided with meals in Employee Restaurant, Get free WIFI in employee lounge and living areas, Oversee the day to day housekeeping operations including daily opening procedures and issuing staff assignments, Assist the Senior Executive Housekeeper and the Laundry Supervisor in overseeing Laundry Operations, Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement, Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented, Ensure team members have up-to-date knowledge of all room categories and amenities, Maintain good communication and work relationships in all hotel areas, and with external customers and suppliers, Manage staff performance issues in compliance with Vail Resorts policies and procedures, Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff, Maintain good communication and relationships with units/rooms owners and respond to their requests and resolve their issues, Conduct, direct, and participate all department inventories and keep records of all inventories for future references, Conduct the Success factors employees evaluation as and when required, At least two years of Housekeeping management experience – required, Strong written and verbal communication skills – required, Ability to communicate effectively within and outside Housekeeping department – required, Ability to problem-solve with guests and employees – required, Ability to lift, push, pull up to 75 pounds on a regular basis – required, Must have excellent organization and computer skills, The ability to train housekeeping employees in order to achieve the standards of cleanliness in guestrooms, The ability to conduct performance evaluations in accordance with hotel policies, The ability to make recommendations and follow through on disciplinary action for assigned staff, The ability to inspect every room daily on assigned floors, The ability to monitor the performance of floor housepersons to there are sufficient supplies on the guest floors and the hallways are maintained according to standards, The ability to participate in the inventories of guest supplies, linen and cleaning supplies, The ability to be familiar and understand all hotel and departmental policies, procedures and standards established by the Director of Housekeeping and the Four Seasons Hotels, The ability to participate in the yearly housekeeping and expenses labor budget preparation, The ability to coordinate engineering work orders for assigned areas and follow-up inspections, The ability to coordinate cleaning schedules for housekeepers and housepersons of deep cleaning items, The ability to participate in the daily scheduling of housekeeper's assignments, The ability to assist in conducting monthly staff meetings, The ability to monitor cost control programs for housekeeping labor and supplies, The ability to maintain a high level of employee morale, The ability to complete daily housekeeping labor standards in order to monitor labor controls, The ability to perform other tasks or projects as assigned by hotel management and staff, Minimum of 3 years supervisory experience in the hotel industry required, Proven performance record of successful experience in the following areas: supervision, labour control, scheduling, knowledge of cleaning materials and use of equipment, Demonstrate leadership and problem solving skills, Apply a sense of urgency in meeting all guest and employee requests, Previous supervisory experience, preferably in Hotel Rooms Division, Excellent human relations skills; able to deal positively with challenging situations, Lead and manage the day-to-day operation of the overnight team and ensure service standards are followed, Conduct regularly scheduled departmental meetings, Inspect overnight team work areas and follow up on special projects, Inspect VC rooms and prepare any special SITE Rooms or early VIP arrivals, Make sure all Linen pantries are well stocked and ready for the next day, Make sure staffing is prepared for the following morning, Inspect all public areas including retail, Follow SOP procedures regarding call offs and CB department agreements, Assist in group arrivals during the overnight, Work closely with the Night Manager in the lobby during Peak activity times in the outlets, Hiring, training, and performance reviews for members of the Housekeeping department, Providing clear direction in assigning and instructing housekeeping and laundry staff in details of work, Planning, organizing, and monitoring staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc, Managing the finances of the housekeeping and laundry operations including budget and inventory controls, and managing labour cost, Evaulating the condition of furniture, fixtures, décor, etc, Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement, Set departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork, Maintain good communication and work relationships in all hotel areas and with external customers and suppliers, Ensure communication meetings are conducted and post-meeting minutes generated, Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office, To initiate and to aid in effective communications within the Housekeeping staff and all other departments, Assist in the selection, appraisal, discipline and termination of Housekeepers, Train, re-train, direct and evaluate the work of all Housekeepers, Ensure that all tasks are completed on time and that the cleanliness of units are maintained to company standards, Offer all assistance possible to owners and guests, Immediately report any maintenance deficiencies (Fill out Maintenance Requests), Assist in control of keys and equipment issue and return, Ensure control, stocking, use and cleanliness of housekeeping storage closets, Ensure that all units are up to par on kitchen/housewares and supplies, Maintain daily work papers and keep housekeeping office and Front Desk informed of all room statuses at all times, Ensure that all “lost and found” items found by Housekeepers and other personnel are turned into the Housekeeping Office immediately in order to be logged, Ensure that no property is taken without proper authorization and immediately report any theft, Complete an inventory of units upon inspection, Ensure that housekeepers are working in their assigned area, Must be able to perform housekeeper’s duties, including unit cleaning, common area cleaning and laundry, Must have experience in hotel or condo-hotel housekeeping, Able to combine supervision and training with day to day duties generally associated with a working housekeeping/room cleaning position, Housekeeping management of Game Creek, Gore Creek, and Landmark rental properties and homecares, Guest Services, including guest follow up, rebound reports and client representation to group contacts, Public Area, lobby, landings, storage closets and guestroom cleanliness, Brand standards passing score, auditing and maintaining this standard in all hotel areas, Uniform system management and tracking/inventory, Laundry operations(staffing, training, purchasing), High level of accountability for training and standards, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials, Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc, Celebrates successes and publicly recognizes the contributions of team members, Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts, Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work, Prepares professional correspondence for customers, internal booking reports and file maintenance. Keep MSDS sheets current and easily available, Review housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis, Must maintain constant communication with guest services, Maintains inventory and cost control systems for staffing, linen and cleaning supplies, Implement and maintain all operating and quality standards established for the Housekeeping and Laundry departments, Assists in the development of the department's annual budget, Coordinates staffing and payroll to conform with productivity and budgetary standards. Monitor house count and make staffing adjustments accordingly, Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately, Effectively communicate changes of assignment sheets as they arise throughout the shift, Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction, High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience), Must be available to work, varied shifts and flexible schedules to include evenings, weekends and holidays, Ensure that sufficient staffing is present to meet the daily business demands, Demonstrate ability to compute basic arithmetic, Must be available to work, varied shifts and flexible schedules, Maintaining proper inventory of linen and supplies, purchasing needed linen and supplies while staying within budget, Communicating with front desk for early arrivals and departures, extended stays on timely manner, Attending staff meetings, performing daily pre-shift meetings and other meetings as needed, Processing new hire paper work for new employees, Providing proper training to new associates. Responded to the guests' questions and requests. Report in either written or verbal form all information to the Assistant Director of Housekeeping, Responsible for proper quality control and daily monitoring of staff, Ensure standards of cleanliness are met in all areas of responsibility, Perform timely and fair performance appraisals of all staff, Work closely and communicate clearly with the Laundry Manager, In the absence of Assistant Director of Housekeeping, assume those duties as required, All other duties as requested by Director of Housekeeping, Prepare and serve cocktails orders in a timely manner, Maintain cleanliness of bar and storage areas, Stock, order or requisition liquors and supplies, Places bottled goods and glasses to make attractive display, Detect and act upon customer inebriation as trained, Thorough knowledge of liquor, beer, wine and mixology, Ability to mix drinks fast and accurately, Ability to work in a typical bar/lounge atmosphere requiring extensive periods of standing, Two to three years of previous Rooms Division or Housekeeping Management or Supervisory experience, Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures, College degree preferably specializing in hotel management or equivalent experience is required, Ability to irregular hours, weekends, evenings and overnight relief, Requires reading, writing and oral proficiency in the English language, Ensure that quality is maintained on all items laundered, Tend the laundry machines: cleaning and drying sheets, pillow cases, towels, napkins and tablecloths, Sort, fold and stock clean linen and terry, Maintain the cleanliness of the laundry room and inspect the restrooms for supplies and cleanliness, Ability to operate standard laundry equipment: washers, dryers, mangle, Plans, organizes, monitors and oversees operational and department activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual, tactile, olfactory, and auditory inspection of VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities, laundry areas including restaurants, lounges, etc. Assign projects to employees and inspect the work. Well versed in the local area and able to relate to various cultures and groups, Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday, Deliver on the promise of Sonesta Service in all interactions with guests and clients. Responsible to cross training and developed action plans on areas of weakness and followed up with corrective and proactive training. Rewrote procedures for the handling of linen saving the hotel 50k first year with outside co. Assistant Housekeeping Manager Resume. Evaluates condition of furniture, fixtures, equipment, linen items, supplies and decor, etc. Continuing to increase positive feedback results by 30% while eliminating guest complaints by 40%. Managed both Housekeeping and Front Desk departments. Ensures sufficient room inventory is available and cleaned to maximize revenue, Guest Service: Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Instituted a new bio-hazard clean-up cart to improve overall safety for guests and Associates as well as efficiency and effectiveness when dealing with highly suspicious biological hazards. Responsible to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality services to achieve maximum resident's satisfactions, protection of assets, and minimum expenses. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities, Natural born leader: as a Housekeeping Manager, you will have a team of housekeepers. Ensures adherence to guest service standards within established departmental policies and procedures. We are seeking a detail-oriented, motivated Housekeeping Manager to join our hospitality team. Summary : Highly energetic and motivated Assistant Housekeeping Manager with 7 plus years of extensive management experience. Housekeeping Manager Job Summary. Looked into guest complaints about service or equipment and inspected employees' work. Professional Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. International resort or hotel experience is preferred, Strong communication and organizing skills, Due to visa requirements only Thai Nationals need apply, This position requires the performance of technical and administrative duties including writing and reviewing reports, monitoring department checkbooks, ordering inventory, and conducting associate reviews, Trains staff in all aspects of housekeeping, including guest service, Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with management, peers, and associates, Should have the ability to communicate well in English, Should be service oriented and have an energetic personality, Needs to have the exceptional leadership qualities to perform the duties of a laundry manager effectively, Should have at least 3 or more year’s experience, Should have working experience in a reputable hotel, At least 2 years of experience in a Housekeeping Management Role, Applicants with full service hotel experience will be preferred, Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping/Laundry operations, Must have the ability to communicate effectively with the public and employees, Two years prior housekeeping management experience required or previous hotel housekeeping experience is preferred, Should have experience in inventory control, scheduling and labor productivity. Responsible for interviewing, hiring, coaching, and development of all employees. Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions, Proven successful people management experience within a professional environment as demonstrated through the exceeding of team and client goals and objectives and through specific team member development, Knowledge of infection control techniques - Must have detailed organization and prioritizing skills with the ability to train, teach, demonstrate and follow-up on all assignments, when necessary, Reporting to the Aramark General Manager, the Facilities Manager/Custodial Housekeeping Manager will be responsible for the supervision in the completion of all custodial and housekeeping operations, You will have the responsibility of staffing, scheduling, training and developing an hourly staff, Handle all customer and client requests as they pertain to the department, Develop and grow of the exempt and non-exempt staff, Assists Housekeeping Manager in achieving clean lodging facilities, including main lobbies and public bathrooms, Coordinates the availability of rooms with the Front Office Team and Housekeeping Manager, Conducts continual inspections to determine the lodge's overall level of cleanliness, Assists with inventory and disbursement for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment, Supervises the daily activities of the housekeeping and laundry staff, Champions visitor service with all housekeeping and laundry staff, Ensure all employees are wearing and using proper protective equipment as well as proper uniforms, Adhere to systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house, Associate's degree in business or other related field, 1-2 years of experience or a combination of education and experience from which comparable knowledge and skills were acquired, Responsible for supervising work activities of the Housekeeping department - Room Attendants, Housepersons, Public Area Attendnats, Janitors, Laundary Attendants and Housekeeping Supervisors, Associate's degree plus two to four years of experience or five years of Housekeeping experience from a high volume hotel/hotel conference center, Able to maintain and develop a budget and maintain inventory pars, Monitor and supervise daily cleaning and custodial care of the entire arena, Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures, Maintain accurate time keeping for all staff in the department, Develop and maintain standard operating procedures for the department, Schedule daily staff and plan for upcoming staffing needs for all events, Monitor expenses and order supplies as necessary, Work with other departments to make sure all needs are met both with event and non-event days, Ability to focus attention to details and be able to organize, prioritize and follow-up, Ability to maintain confidentiality and security of all guests and general hotel information, Must be a team player, working well with other departments and coworkers, Ability to work flexible hours, including weekends and evenings if necessary, Should be creative, innovative and strive for continuous improvement, Ability to promote positive relationships with all guests in the hotel and company, Ability to make presentation and speak in front of group of people, Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel, Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible, Monitors the performance of staff, with particular attention to cleanliness of guest corridors, stairwells, elevators and linen closets; assures that there are sufficient supplies on the guest floors, Interviews, trains and schedules the Housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed, Responds properly in any resort emergency or safety situation, Minimum Two Years Luxury Experience in Hospitality desired, Cultural sensitivity to Hawai’i and its workforce, Strong leadership, communication, and organization skills, Assistant Housekeeping Manager is responsible for: supporting and ensuring our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. Represents the Department, its members, and the facility in a positive manner, maintaining a professional image at all times, Assigns and monitors work schedules of subordinates; adjusts schedules and assignments as necessary for vacations, absences, and so on. Utilizes available resources and adheres to CSM training policies. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that. Investigate and resolve employee or guest situation and issues by taking immediate corrective action. Promotion position given in October 2013 to be the Assistant Housekeeping Manager of 429 rooms, 43 employees and two supervisors. Ensured safe working environment and implemented for the team to follow these guidelines. Plans and prepares work schedules and assignments. Monitored and purchased inventory, ensuring sufficient levels to accommodate demands. Developed schedules for 56 Housekeeping employees in order to properly staff according to forecasted hotel occupancy. Work directly with Front Office to prioritize room/guest needs for a given day. Maintains adequate level of necessary supplies; inventories supplies and stores such in an appropriate manner; dispenses supplies to subordinates and other departments as requested. Warranted completion of quality control checks, daily room checks, while maintaining regular number of inspections per month. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. ... Interfacing with the Housekeeping Manager and Housekeeping … Active member of property's Green Team, Safety Committee, Associate Rallies, Wellness Program, Associate of the Month Selection Committee, interview process and new hire training/departmental orientation process. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft, Bachelor’s degree in Hospitality, Business Administration or related field preferred, Five years hotel operations/housekeeping experience in a major hotel resort complex with three years supervisory/management experience, Knowledge and understanding of Forbes and AAA standards, Experience in multi-tasking of projects and project management, Keyboarding and typing skills with a minimum, Ability to lift and carry up to 25 pounds at a time, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Directs the work assignments of supervisory & non- supervisory personnel, Monitors housekeeping personnel to ensure that all rooms - especially those of SCC members, known repeat guests and other VIP’s, receive proper attention, Works closely with laundry dept, the Engineering and the Front Office departments and maintain open channels of communication, Inspects guest and public areas on a regular basis to ensure that all furnishings, facilities and equipment are clean and good repair, Assist with conducting regularly scheduled departmental meetings, Assist in managing the departmental budget in a fiscally responsible manner, Assist with the recruitment and training of all Housekeeping Colleagues, Notify maintenance manager of any and all operational issues, Awareness of what constitutes a clean and sanitary environment, Ability to work with hand tools and cleaning equipment, Contribute to and consistently apply Equinox’s policies and procedures, Hire, train, supervise, coach and evaluate maintenance staff, Develop employees with potential Maintenance Manager capabilities, Conduct performance evaluations on annual anniversary date, Perform 30, 60, & 90-day review on all new hires, Require Manager on Duty’s ("MOD") to attend monthly facility reviews, Train all new staff with the customized, club-specific cleaning checklists, Complete cleanliness inspections (walk-through), Perform daily one-on-one meetings with each shift MOD’s, Ensure adequate inventory of maintenance and locker room supplies, Be aware and knowledgeable of emergency procedures, Maintain high visibility during peak club hours, Keep current in knowledge of key competitors as to their location, physical plant, and equipment, Assist in the development of annual budget with respect to the Maintenance Department, Must be bi-lingual in English and Spanish, Proven experience in a commercial business or fitness setting, Proven ability to hire, direct, and train staff, Knowledge in maintenance of mechanical, electrical, and exercise equipment, Knowledge and experience with janitorial cleaning products and OSHA standards, Current C.P.R. Developed procedures for the Dry Cleaning Department to comply with State requirements & permits. (30% time), Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. Forecasted and scheduled employees according to the hotel's occupancy and budget needs. Accurate data entry and analysis, along with maintenance of confidentiality, also necessary, Language—English speaking and additional language skills desirable, Having an experience in similar position for at least 24 months with a great Interpersonal skills and good level of knowledge the HK Department, To assist with standard bedroom checks at all levels including team leaders, To assist with all team members 1on1 meetings and staff appraisals, To assist in maintaining discipline within department, To assist in the selection of equipment, products and services as necessary, Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work, Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurant, lounge, meeting rooms, etc, Manage finances of housekeeping and laundry operations including budget and inventory controls. 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