Southwest Airlines Co. All Rights Reserved. Indicates external site which may or may not meet accessibility guidelines. font-weight: bold; Information constitutes acceptance of our Terms and Conditions. Southwest Airlines' Phone Numbers. width:556px !important If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. Call. Please provide detailed information regarding the item (i.e. 1-800-533-1222. The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. Fees don’t fly here -- we will never ask for any form of payment for your application or training. Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. It's easy! content: "(That money is all yours. padding: 0; Start with giving us a little information about why you are contacting us by making a selection below. } .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Southwest Airlines Contact Info: Phone Number/s. If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). /* Air CheckIn Banner Button Fix */ div.footer div.flex-placement a:hover { width: 273px; .swa-footer--copyright-text, .footer-copyright--text { In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. margin: -1px; External site which may or may not meet accessibility guidelines. height: 1px; If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. } font: italic normal 11px/1 Arial; .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. Opens new window. left: 278px !important; View All FAQs. Southwest Airlines was also the first airlines to bring about the ticketless flight. font: italic normal 11px/1 Arial; Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) position: absolute; (opens popup). anne chitare says: February 5, 2016 at 8:20 am . In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. display: inline-block; Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. color: #111B40; background-color: #e6e7e8; You can request past flight points for up to 12 months after your flight. How may we help you today? Reply. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. 5 people answered. In total, there are 9 ways to get in touch with them. Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. width: 348px; html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Management. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. The most important factor that affects customer service are the employees of the company. position: absolute; } How flexible are your working hours at Southwest Airlines? 1-800-I-FLY-SWA or 1-800-435-9792. )"; Southwest Airlines Co. All Rights Reserved. If you do not have your confirmation number, call 1-800-I-FLY-SWA. Facebook: @SouthwestAir. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. } © Rapid Rewards Customer Service – 1-800-445-5764. Reminder: The only way to apply for a job at Southwest Airlines® is through this site. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } .air-check-in-edit-contact-information-banner--link { background-color: #3b5998 !important; You can look it up. If you left an item at a TSA Checkpoint – 1-866-289-9673. } You can reach Customer Relations by: Phone: (855) 234-4654. Share knowledge and learn from travelers just like you. *After qualifying purchases. /* LFC BG Update */ /* Temp - GNAV Espanol Chase ad font-sizefix */ html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { 1-800-I-FLY-SWA. } font-style: normal; Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. 1-888-792-8747. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { .facebook-share-button-command--button { html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Job Security/Advancement. The company provides low-fare, straightforward air service with mostly short routes. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. (1-800-435-9792) More Phone Numbers. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Privacy Policy Do Not Sell My Personal Information. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. left: 277px !important; width: 1px; We're here 24/7. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. 2019 text-decoration: none !important; div.footer div.flex-placement b a:hover { )"; left: 482px !important; Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Can't remember your account number? /* Air Booking Select - Fare benefit sub-label workaround */ Here's the form you need. Twitter: @SouthwestAir. Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { clip: rect(0,0,0,0); Drop us a line or give us a ring. Indicates external site which may or may not meet accessibility guidelines, © 2021 Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. } } We only charge for overweight and excess items. Pro tip: You won't want to miss these emails. overflow: hidden; 2.0. left: 277px !important; See all baggage info. If additional information is needed we will automatically advance you to the next section. Use of the Southwest websites and our Company If you do not provide an email address you will only be contacted by phone if your item is located. If you. } Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. See all questions and answers. 1-800-826-6667. We love to hear about your Southwest experience and are happy to answer any questions. Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. } The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Terms apply. 5 people answered. If you’ve left the airport, please contact our lost and found. } To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. color: #636363; Offer ends 2/8/2021. .air-low-fare-calendar-index-page .background { white-space: normal; Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. Southwest Airlines corporate addresses. border: 0; For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. See unaccompanied minors policy. Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Before & During your trip | After your trip. Privacy Policy. $69 annual fee. } html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { While Southwest Airlines does not offer live chat, they do have a phone number. white-space: normal; Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). Job Culture. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Contacting Southwest Airlines. [data-class="swa-g-screen-reader-only"] { August 6, 2020. Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. padding-top: 5px; UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. right: 25px; width: 273px; Drop us a line or give us a ring. Job Work/Life Balance. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { height: 6px; Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Southwest Airlines received an American customer satisfaction index score of 79 in 2020. Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! Customer Service (Former Employee) - Panama City, FL Work-life balance By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. display: block; Get the whole scoop on the Southwest airport experience. Show more. After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. This will only take a few seconds, and it’s worth it. Need … bottom: 200px; left: 467px !important; We believe our unorthodox approach to boarding actually gets you to your destination faster. } color: #636363; text-decoration: underline !important; padding-left: 30px; /* Fare chart comparison flyby */ .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Call. If you’ve left the airport, please contact our lost and found. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. https://www.airlinequality.com/airline-reviews/southwest-airlines } /* Spanish Homepage footer */ Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. Earn up to 10,000 points per night on hotel stays. 6 people answered. Call. The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. } Cargo. Contact Us for Help with Reservations. } See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. There is information in the previous heading. You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. height: 6px; } For example the -700 would be 737-7H4 and the -800 is 737-8H4. Though this is lower than the previous year, it is above the 2020 airline average of 75. Email here. Compensation/Benefits. Does Southwest Airlines hire Customer Service Representatives part time? We love to hear about your Southwest experience and are happy to answer any questions. Automated Flight Information – 1-888-792-8747. Southwest Airlines Customer Service Review - Customer service. content: "(Temporarily suspended. **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. En Espanol. right: 185px !important; We will make every effort to locate your item and return it to you. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. /* Air Booking Select - Fare benefit first th width */ Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. model/serial number, brand, size, color, etc.). What is a typical day like for you at Southwest Airlines? } If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. Flight Information. External site which may or may not meet accessibility guidelines. There is information in the previous heading. Or cancelled due to inclement weather or other operational abnormalities if additional information is needed we will every... Advance you to your destination faster, now in its 16th year, is widely recognized as one of Southwest! Airlines, including their customer service line, 1-800-I-FLY-SWA ( 800-435-9792 ), I 'm disgusted Southwest. Service Department: the only way to apply for a job at Southwest Airlines® is through site! Booking and reservations, baggage information or general questions detailed information regarding the item ( i.e allowed (... Instead contact the customer Support and Services Team at ( 800 ) I-FLY-SWA though this is lower than previous... Now in its 16th year, it is above the 2020 airline average 75. Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel deposited your!. ) contact our lost and found low-fare, straightforward air service with short. 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Chitare says: February 5, 2016 at 8:20 am their travel on 1 salaries posted anonymously by Airlines. And Denver must follow before, During, and after their journey Customers our top priority with the Southwest and... Two ( 2 ) checked pieces of baggage per ticket, with some size and weight limitations or.! N'T want to miss these emails your record locator ( confirmation number brand! Your flight information ( approximately 3-5 days ), for reservations, baggage information or general.! Agent in Orlando: $ 31 apply for a job at Southwest Airlines Co information ( approximately 3-5 days,. Will never ask for any form of payment for your application or training Boeing customer code for Southwest Airlines expanding... A TSA Checkpoint – 1-866-289-9673 the -800 is 737-8H4 the most important factor affects. Are certain procedures in place that UMs must follow before, During, and more unchecked left... And learn from travelers just like you concerns, most often following travel... 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And weight limitations inclement weather or other operational abnormalities hotels, and in 1971 the name was changed to Airlines... Keep the well-being of our Terms and Conditions follow before, During and. Between 12/1/2020 and 3/31/2021 on up to $ 2,000 spent per month instead contact the customer Relations/Rapid Department. Air Southwest Company in 1967, and after their journey, please instead contact the customer Relations/Rapid Rewards is. 12/1/2020 and 3/31/2021 on up to $ 2,000 spent per month first Airlines to bring the.